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Hello Jas, thank you for comment. I understand that your Left processor is not working and not staying connected to your iPhone. We are happy to help you troubleshoot this to determine the source of the problem and get it paired and working again. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

@@CochlearAmericas but how do I fix it ?

Hello Jas_Nice! Thank you for contacting us. I understand your Left Nucleus 8 is not pairing with your iPhone 14. This will be fixed on your iPhone under Settings>Accessibly>Hearing Devices. We are happy to help you get that paired and working. In order to best assist you, please send us a direct message so we can gather necessary information to support you. Please also feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT. Thank you!

Hello Furiku! Thank you for contacting us. In order to best assist you, please send us a direct message so we can gather necessary information to support you. Thank you! Please also feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

Hello Khirman, thank you for your comment. I understand that you are wondering why there is a need for the drying desiccant in the Dry & Store by Zephyr. That is a wonderful question. The desiccant lowers the humidity and captures the moisture released during the drying cycle. If we can help with anything else, please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

@@CochlearAmericas owh the moisture released during the heating not disperse to atmosphere?

Hello @khirmankhalid4610, I understand you're wanting to know where the moisture goes during the drying process. For that question, I would recommend reaching out directly to the manufacturer of the Zephyr dry box, Dry & Store. They will be able to answer that more technical question. Here is their website: bit.ly/3VQrObV Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

Hello C Thomas, thank you for your comment! I'm very glad to see that the video instructions for pairing your Kanso 2 and Mini Microphone was as helpful as it is intended to be. We really appreciate you taking the time to let us know that. If we can help you with anything in the future, please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

Hello Kazi, thank you for your comment. I understand you are using your Osia 2 with the TV Streamer and your laptop. I understand the orange light is on the streamer indicating it is receiving the audio. It seems as though it is ready to be working. Possibly you have not yet activated streaming. You can do that in the Osia Smart App by clicking on the TV icon. Does the app reflect that you are actively streaming with the TV Streamer when you do that, and it is still not working? We are happy to help you troubleshoot this. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

Thank you for your comments Brenda! We are so very excited that you love your Nucleus 8 Sound Processor. We are so grateful that you are part of the Cochlear Family!

Thank you for your comment Kimberly! We are so excited to learn that you had no pain, dizziness or nausea and are beginning the recovery process! We can't wait to see more updates about your activation. Thank you for being a member of the Cochlear Family.

Hi Caren, thank you for your comment. I understand you are getting the Kanso 2 soon and have a couple questions regarding the chargers. The Portable Charger can be plugged into the Home Charger to charge. However, you do not have to do that. You will be able to charge the Portable Charger using the USB cable and a standard power adapter in the wall. When traveling you will be able to use the Portable Charger. However, you wouldn't want to put the Kanso 2 in the Nucleus Dry Box due to the Kanso 2 internal battery. Unless you are submerging the Kanso 2 in water, it won't be a problem to go a few days or so without drying it in the Home Charger. It seems the intention is to not have to bring the Home Charger when traveling and that is okay to do, as long as you have the Portable Charger and don't plan on getting the Kanso 2 wet. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

Hello Kathy! Thank you for contacting Cochlear Customer Support! We are happy to address your questions or concerns. Please contact one of our friendly Customer Service Agents at 1-800-483-3123 or by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. bit.ly/3VrbIFJ

Idk buddy ask God he might know

Hello Kathy, thank you for reaching out to us, great question! Cochlear implants are designed to replicate natural hearing, however we recommend discussing with your hearing health professional as they will be able to provide you with the best descriptions and explanations based on your history and length of living with hearing loss.

Hello Clifford! Thank you for contacting Cochlear Customer Support! We are happy to address your questions or concerns. Please contact one of our friendly Customer Service Agents at 1-800-483-3123 or by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. bit.ly/3VqFMCy

Hello Nicholas, we are sorry to learn that you are experiencing challenges with your Kanso Sound Processor Portable Charger. Cochlear's Research and Development team are continually working on innovations in sound processor design to include considerations for the best type of battery options, that fit the need of our recipients. If you need assistance with your charger, please contact one of our friendly Customer Service Agents at 1-800-483-3123 or by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. bit.ly/4c2uFVM.

@@CochlearAmericas I got an answer finally yesterday and it’s currently being addressed. The only thing I can say is that it is obvious that non-cochlear implant users are the ones who engineered this processor. A rechargeable battery that only lasts 12 hours max with no disposable battery options or even any other options to charge besides this bulky charger. It’s not embarrassing to wear the charger in public because I need to do it but on the other hand, you feel everyone’s eyes diverting towards the charger and I’ll even get asked what tunes I’m listening to on my “MP3 player”. It is very bulky and the corded portion coming from behind your head is not a good look aesthetically. It gets in the way of doing things at work as I am required to wear a hard hat everyday and it has to sit just right to prevent the hard hat from knocking my hooked up processor off. I can’t even go anywhere without electricity due to worrying about how long my processor battery is going to last such as going on a camping trip out in the woods for the weekend because I wouldn’t have the option to charge both processor and charger. I even go without wearing my processor at home sitting in its charger base before I go out to the bars or something to ensure I don’t run out of battery and having to put my portable charger on in front of other people. Like I mentioned in the previous comment, this is the best processor I’ve ever had in terms of aesthetics, sound, quality, etc but the battery/charging options are god-awful. Thank you for reading the comments and I sincerely hope that my comment gets forwarded to the development team because I do feel this would resonate with many other Kanso 2 users.

Hello @nicKz, Thank you for providing us that feedback regarding your experiences with the Kanso 2 and Portable Charger. We take feedback very seriously and I'm going to pass this along to the appropriate departments. I'd like to see if there are any other options available for you to improve battery life and retention while wearing a hard hat. Would you be able to contact us again? Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

Hi Marina! Great question, they are designed for two different types of hearing loss. The Osia System is primarily designed for individuals with conductive hearing loss, while the Kanso is for individuals with sensorineural hearing loss. We hope that helps!

Hello JellyBeanParis, Thank you for reaching out to us today. We are happy to assist you, but we will need to have you connect with one of our helpful Customer Support Representatives. Please contact us via phone at 1-800-483-3123 or by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT located here: bit.ly/4bMwKW9

Hello Mary, thank you for commenting on our video, we are very sorry to learn that you did not receive the clarity of how to setup your TV Streamer using this video. Here is a more updated version that you may find beneficial: bit.ly/3VpJGvg.

Exactly! I love feeling happy for others who overcome problems and such!

Hi Stephen, we are glad to learn that you enjoyed the video and found the instructions easy to follow. Please don't hesitate to contact us with any other questions you may have!

@@CochlearAmericasI wife I can pair with my Mac or x box

Hi Justin! Thank you for contacting us today. We are sorry that at this time you cannot connect directly to your MacBook or Xbox, however if you have a Mini Microphone you can plug it directly into either your laptop or gaming system and be able to stream the sounds directly from your Mini Mic to your sound processor. We hope that helps!